Penisplugs.eu protects consumers by giving them certain guaranteed rights when they buy goods and services. We warrant that at the time of sale the goods supplied must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights that penisplugs.eu provides are called 'Consumer Guarantees'.
You are entitled to a replacement or refund for a major failure of the goods provided - excluding for misuse or overuse. Penisplugs.eu Consumer Guarantees are generally for 30 days fromt he date of supply or an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. If you believe the product supplier by penisplugs.eu is/are faulty then please contact us immediately through the contact us page and indicate what the issue is and what the resolution is that your seek.
Your Items Are In Stock
Unless otherwise indicated generally all items displayed on our website are "In Stock" at time of ordering and in your confirmation email, we will aim to have it processed and shipped within 2-5 business days. You will receive an email confirmation once it ships. Please then allow for our standard delivery times. We ship from both Ireland and Australia. Items shipped from Ireland should be received within 5 days of your shipping notification. If shipped from Australia you should receive your item within 21 days of shipping notification for all customers within the European Union
For those international orders outside of the European Union, please allow 2-4 weeks for delivery. International customers will be responsible for any import duties, taxes or any other import related costs and we will not be liable for seizures of hold ups with your local customs or authorities.
Countries Inside the European Union
We charge a flat fee of 7 Euros for all orders in the European Union. For Countries Outside the European Union we charge a flat fee of 12 Euros. This charge is for one item or for multiple items so the shipping remains fixed. i.e. 1 EU 1 Item = 7 Euros 5 Items = 7 Euros.
Returns: Returns will only be accepted with prior notification and consent. Returns will only be accepted for faulty items or item not described correctly. The customer will be responsible for return costs until the item can be examined. If the item is faulty or not as described the item plus return costs will be given to the customer.